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Support
Built by integrators, supported by integrators.
Every reply comes from someone who has commissioned a station. No ticket triage, no offshore script reading.
What's covered
Everything after checkout.
Free updates for life
When we improve a pack you already own, you get the update. No upgrade fee, no version lock.
Install help
Stuck importing a module or binding points? Send a screenshot and we'll walk you through it.
Build compatibility
If a Niagara update breaks something we shipped, we fix it and push the update to everyone.
Rebranding questions
Swapping the palette for a client? We'll point you at the three values to change.
Refunds
If a pack isn't what you expected, tell us within 30 days and we'll refund it. Digital goods, no quibble.
Release history
What we've shipped lately.
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Chiller plant pack
Primary/secondary loops, condenser water, cooling towers and a plant-level sequencing overview.
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Dual-max reheat sequences
Added dual-maximum VAV reheat states to every terminal graphic, plus discharge-air coloring that follows actual air temperature.
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N4.15 web launcher rendering
Fixed SVG stroke scaling on high-DPI displays under the 4.15 web launcher.
Questions
Frequently asked
Still stuck?
Ask us directly.
Describe what you're seeing and which Niagara build you're on. A screenshot of the station usually gets us to an answer fastest.
- Real engineers — not a ticket queue
- 1 business day — typical first reply
- 30-day refunds — on every pack